Terms and Conditions

1. Acceptance of Terms

By accessing and using the website of Jay & Joss (“the Website”), you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use the Website.

2. Intellectual Property

All content on the Website, including but not limited to text, images, videos, logos, and merchandise designs, is the intellectual property of Jay & Joss. Unauthorized use of any content may violate copyright, trademark, and other laws.

3. Merchandise

a. Orders: All merchandise orders are subject to availability. Jay & Joss reserve the right to cancel or refuse any order at any time.

b. Pricing: Prices for merchandise are subject to change without notice. All prices are in GBP (British Pounds) and inclusive of applicable taxes.

c. Shipping: Jay & Joss will make reasonable efforts to ship merchandise within a reasonable time. Shipping costs and delivery times may vary.

4. Booking Enquiries

a. Inquiries: Booking inquiries can be made through the provided contact form. Jay & Joss reserve the right to accept or decline booking requests at their discretion.

b. Fees: Booking fees and terms will be discussed and agreed upon between the parties involved.

5. Tour Dates

a. Schedule: The Website may display upcoming tour dates. However, dates are subject to change, and Jay & Joss are not liable for any inconvenience caused by such changes.

6. Media

a. Usage: Any media (photos, videos, etc.) on the Website are for promotional purposes only. Unauthorized use is strictly prohibited.

7. Privacy

a. Information: By using the Website, you agree to the collection and use of your personal information in accordance with our Privacy Policy.

8. Limitation of Liability

Jay & Joss are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the Website.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

10. Changes to Terms

Jay & Joss reserve the right to modify these terms and conditions at any time. Continued use of the Website after any such changes shall constitute your consent to such changes.

Jay & Joss Shop - Returns Policy

a. Jay & Joss aim to provide high-quality merchandise. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days from the date of purchase.

b. To initiate a return or exchange, please contact our customer service team at [contact email] with your order number and details of the item(s) you wish to return or exchange.

2. Eligibility for Returns and Exchanges

a. Merchandise must be in its original condition, unused, and in its original packaging.

b. We do not accept returns or exchanges for personalized or customized items unless they are defective or damaged upon receipt.

3. Defective or Damaged Items

a. If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the merchandise. Provide your order number and clear photos of the defective or damaged item(s).

b. Jay & Joss will assess the issue and, if deemed defective or damaged, will offer a replacement or refund, including any applicable shipping costs.

4. Refunds

a. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

b. If approved, the refund will be processed to the original method of payment within 7-10 business days.

5. Return Shipping

a. Customers are responsible for the cost of return shipping unless the item is deemed defective or damaged.

b. For eligible returns or exchanges, Jay & Joss will provide instructions on where to send the merchandise.

6. Cancellations

a. If you wish to cancel your order, please contact our customer service team within 24 hours of placing the order. Once the order has been processed or shipped, cancellations may not be possible.

7. Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer service team at

Jay & Joss Shop - Delivery Information

Delivery Information for Jay & Joss’s Merchandise

1. Dispatch Times

a. Jay & Joss aim to dispatch all orders placed before 3:00 pm on the same day. Orders placed after 3:00 pm will be dispatched on the next working day.

2. Shipping Options

a. Free 2nd Class Delivery (Orders over £30)

Cost: Free
Service: Royal Mail 2nd Class
Delivery Time: 2-3 working days
Conditions: Applicable on orders over £30

b. Tracked Delivery

Large Letter
- Cost: £3.49
- Service: Royal Mail Tracked
- Delivery Time: Next working day
Small Parcel
- Cost: £7.47
- Service: Royal Mail Tracked
- Delivery Time: Next working day

c. First Class Delivery

Large Letter
- Cost: £2.49
- Service: Royal Mail 1st Class
- Delivery Time: 1-2 working days
Small Parcel
- Cost: £7.95
- Service: Royal Mail 1st Class
- Delivery Time: 1-2 working days

d. Second Class Delivery

Large Letter
- Cost: £1.45
- Service: Royal Mail 2nd Class
- Delivery Time: 2-3 working days
Small Parcel
- Cost: £2.97
- Service: Royal Mail 2nd Class
- Delivery Time: 2-3 working days

3. Important Notes

a. Delivery times are based on working days (Monday to Friday) and do not include weekends or public holidays.

b. While we make every effort to deliver within the specified times, external factors such as weather conditions may impact delivery schedules. Jay & Joss are not responsible for any delays caused by such factors.

c. Orders with personalized or customized items may have longer processing times. Please check the product descriptions for specific details.

d. All delivery costs are in GBP (British Pounds) and are subject to change. Any changes will be communicated on the Website.

e. For any questions or concerns regarding your order or delivery, please contact our customer service team at – [email protected].

Pay What You Want Shows - Terms and Conditions

We want to make it really clear. There’s no obligation to pay for your show experience if you do not enjoy the show, however you’ll be sent a link to pay afterwards, and if you do enjoy the show we welcome you to pay what you think the experience is worth; £5, £10 or £50… it’s entirely up to you!

I. Definitions and interpretation

“Pay What You Want” means you pay what you believe the Event is worth. There is no obligation to make any payment if you do not enjoy the Event. If you enjoyed the show, we ask that you make payment after the show when prompted.You can make payment for an amount that you feel the Event was worth (£5, £10, £15, £20, £25, £30, £35, £40, £45, £50). Only pay what you can afford, however we trust that you pay a fair amount that you feel is equal to the amount you believe it would have cost to have purchased a Tickets.

“Event” means an entertainment event including, without limitation, a virtual magic show, a virtual concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which We have the right to offer You a ‘Ticket’

“Tickets” means tickets or other types of booking confirmation (email and/or text) for an Event hosted by Us to You on behalf of the organisation responsible for the Event for the right to occupy a place at or to attend an Event.

“Venue” means any facilities or locations of any nature where the Event is being held – for virtual events, there’s no physical location to attend, but you can still attend the Event from your own home.

“We” means Jay & Joss (a trading name of Fine Entertainments Ltd). “Us” and “Our” shall be read accordingly.

“You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

“Promoter” means the person, firm or company staging the Event – Fine Entertainments Ltd.

2. Incorporation

These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Event requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.

These Terms and Conditions are an extension of STAR’s Code of Practice which is available from STAR (0870 603 9011, www.s-t-a-r.org.uk)

3. Tickets

All Tickets are offered subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to booking place and any queries relating to them should be raised with us prior to booking as booking Tickets constitutes acceptance of these Terms and Conditions

We confirm that We are authorised to offer Tickets.

It is Your responsibility to check Your Tickets as if you have made a mistake they cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.

We and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket should the staging of the Event so reasonably require, provided they are of no less value to that stated on the Ticket.

4. Price and payment

Pay What You Want (PWYW) is a scheme allowing you to attend/watch an Event before making payment. There is no obligation to make any payment if you do not enjoy the Event. If you enjoyed the show, we ask that you make payment after the show when prompted.You can make payment for the amount that you feel the Event was worth (£5, £10, £15, £20, £25, £30, £35, £40, £45, £50). Only pay what you can afford, however we trust that you pay what you feel a fair Ticket cost would be if you were to have purchased tickets.

5. Delivery

Most Tickets are eTickets, and will be emailed once your booking is confirmed.

If You have not received Your Tickets from Us within 1 hour of booking the Event, please contact Us.

6. Changes to Event

Where reasonably necessary, the organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme.

7. Refunds/exchanges

Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.

A ‘material’ change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies or other acts in a performance shall not be a material change.

Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or Promoter’s rules.

Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change and, where the Event has been rescheduled, prior to the rescheduled Event. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee. In order to claim Your refund, please apply in writing to Your point of purchase, enclosing Your complete unused Tickets, if received, promptly (e.g. within 3 months from the date of the Event).
Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the Department for Business Enterprise & Regulatory Reform

8. Liability

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7.

Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.

9. Cancelled/re-scheduled Events

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.

It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

10. Use of details and General Data Protection

We value your privacy – please see our privacy policy to find out more: www.jayandjoss.co.uk/privacy

11. Resale/use of Tickets and property

You may not re-sell or transfer a Ticket if prohibited by law. In addition, re-sales or transfers of Tickets may be prohibited for certain events subject to the specific terms and conditions of those events (for example but not exclusively limited to charity events or events where age restrictions may apply because of content of the entertainment or licensing requirements. You may not re-sell or transfer a Ticket if you are selling or transferring the Ticket in the course of business. You are deemed to be selling or transferring in the course of business where we reasonably believe you to be doing so.

Circumstances where We may consider that a Ticket is being resold in the course of business include:

1) Where a Ticket is sold or advertised for sale for profit (as defined below) through any medium not authorised by Us, including through unauthorised online auction or other websites. Such a sale will be assessed in the light of the factors set out at 2 & 3 below.

2) Where a single Ticket reseller frequently advertises or offers tickets for resale for the same event or multiple events.

3) Where we reasonably consider that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention for the original purchaser or a friend or associate of the purchaser to make use of the Ticket by attending the event.

4) Where we offer an authorised exchange, return or resales facility, a Ticket offered for resale for profit more than fourteen days before the event takes place and through sales channels that have not been authorised by Us will automatically be considered to be a business transaction. Such a sale will be assessed in light of factors set out at 2 & 3 above. If a ticket is offered for resale for profit less than fourteen days before the event takes place then We may determine whether We consider this to be a business transaction by taking other factors into consideration including:

a. The number of tickets being offered for sale by the ticket reseller.

b. Any evidence that You or someone for whom You have bought the ticket can provide regarding the fact that he/she cannot attend the event for genuine reasons.

c. Whether a third party business (such as an online auction site or other such ticket resale facilitator) not authorised by Us will benefit financially by way of commission or other fee from facilitating the resale of the ticket, particularly if that financial benefit varies according to the price paid for the resold ticket.

Re-selling a Ticket for profit means any re-sale that seeks a price that is higher than the face value of the ticket and the relevant booking fee and/or handling fee (if any) that You paid for the Ticket.

Where a Ticket is offered for resale in line with these terms and conditions, you must provide to the buyer full details of the ticket. Full details include, if printed on the ticket, the block or tier, row and seat number as well as the name of the original supplier and any booking reference number. Buyers must also be made aware of these terms and conditions and any other terms and conditions that are specific to the event. You should check whether any special terms apply before offering a free Ticket for resale. Free tickets are often provided for specific reasons limiting their transferability.

12. Void Tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.

Void Tickets are non-refundable.

13. Restrictions on the purchase of tickets

Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the- Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the Agent’s agreement, without prior notice unless the purchase of an excess was due to Our error.

14. Conditions of Admission

The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:

1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or

2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or

3) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or

4) fails, when required, to produce proof of identity or age.

You must comply with instructions and directions given by Venue staff and stewards.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

15. Restrictions and prohibitions

The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Promoter. The Promoter and Venue will not be liable for any loss, theft or damage to confiscated items.

By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Promoter may use such films and recordings (including any copies) without payment.
Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing material’s.

Mobile telephones and messaging equipment must be switched off during the Event.

Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any).

The following are not permitted within any Venue:

1) animals (with the exception of guide dogs);
2) laser pens
3) Your own food and drink (unless permitted by the Venue);
4) bottles, cans or glass containers (unless permitted by the Venue);
5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);and
6) illegal substances.

The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.

Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.

Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.

The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden.

16. Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.

If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

17. Dispute Resolution

If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation. To, initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation.

18. Waiver

If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.

19. Assignment

We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

20. Severability

If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

21. Third Parties

Any person, other than the Venue or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract.

22. Force Majeure

For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 7.

23. Amendments and variations

We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to any member of staff.

After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable that this is in writing).

24. No Partnership or Agency

Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions..

25. Entire agreement

These Terms and Conditions, and the terms and conditions of the Venue and the Promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not)-other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.

26. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

General Show Terms and Conditions

I. Definitions and interpretation

“Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which We have the right to sell You Tickets.

“Tickets” means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event.

“Venue” means any facilities or locations of any nature where the Event is being held.

“We” means Jay & Joss (a trading name of Fine Entertainments Ltd). “Us” and “Our” shall be read accordingly.

“You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

“Promoter” means the person, firm or company staging the Event if different from Us and the Venue.

“Group” means group organisers, charities, travel and coach companies or other organisations that We have agreed to sell to knowing that the Tickets are intended for resale.

2. Incorporation

These Terms and Conditions are an extension of STAR’s Code of Practice which is available from STAR (0870 603 9011, www.s-t-a-r.org.uk)

3. Tickets

All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions

We confirm that We are authorised to sell Tickets.

A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.

We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets, for example but not limited to non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. In the event of duplicates being issued, a reasonable administration charge may be levied.

Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.

4. Price and payment

The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. No order will be accepted until We have received full payment.

Other requirements regarding the need for clear and transparent pricing information to be supplied at the time of sale, including booking fees, are covered in the STAR Code of Practice.

5. Delivery

Most Tickets are eTickets, and will be emailed to you as soon as payment has been received and your order is confirmed. You can login to your account at anytime and view/download your Ticket(s_.

Tickets will only be delivered to the billing address of the debit/credit card holder unless We specifically offer You the facility for Tickets to be sent to an alternative address.

If Your Tickets are not being held at the Venue box office, and You have not received Your Tickets from Us 72 hours prior to the Event, please contact Us.

If Tickets that are dispatched Royal Mail ordinary post, special delivery or registered post are returned to Us, We reserve the right to cancel Your booking and make a refund of the Ticket price only.

We reserve the right to make Tickets available for collection at the Venue box office. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary. Where there is not enough time to deliver Tickets, You will be told at the point of purchase the arrangements for collection of Your tickets. Where you are collecting your tickets from Us, in person, there will be no charge made for this service.

If You are ‘collecting Your Tickets from the Venue box office, You must have Your acknowledgement of order and the credit/debit card used to make the order with You. You will be able to collect Your Tickets 5 hour[s] prior to the start of the Event.

Where tickets are not posted, You must have Your acknowledgement of order (either electronic or paper) and the credit/debit card used to make the order with You for inspection upon arrival at the Event. This will act as Your Ticket.

6. Changes to Event

Where reasonably necessary, the organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme.

7. Refunds/exchanges

8. Liability

9. Cancelled/re-scheduled Events

It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

10. Use of details and General Data Protection

We value your privacy – please see our privacy policy to find out more: www.jayandjoss.co.uk/privacy

11. Resale/use of Tickets and property

Circumstances where We may consider that a Ticket is being resold in the course of business include:

2) Where a single Ticket reseller frequently advertises or offers tickets for resale for the same event or multiple events.

a. The number of tickets being offered for sale by the ticket reseller.

b. Any evidence that You or someone for whom You have bought the ticket can provide regarding the fact that he/she cannot attend the event for genuine reasons.

12. Void Tickets

Void Tickets are non-refundable.

13. Restrictions on the purchase of tickets

14. Conditions of Admission

1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or

2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or

3) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or

4) fails, when required, to produce proof of identity or age.

You must comply with instructions and directions given by Venue staff and stewards.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

15. Restrictions and prohibitions

Mobile telephones and messaging equipment must be switched off during the Event.

Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any).

The following are not permitted within any Venue:

Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.

Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.

16. Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.

17. Dispute Resolution

18. Waiver

If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.

19. Assignment

We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

20. Severability

If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

21. Third Parties

22. Force Majeure

23. Amendments and variations

After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable that this is in writing).

24. No Partnership or Agency

25. Entire agreement

26. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Affiliates Terms and Conditions

The purpose of the Jay & Joss affiliate programme is to reward Affiliates for any new customers that they refer to Jay & Joss (Fine Entertainments Ltd) by properly advertising a performance through legitimate methods.

By becoming an affiliate you agree to abide by the terms and conditions detailed in this Agreement.

This Agreement contains the complete terms and conditions that apply to your participation as a member of the Jay & Joss Affiliate Programme. This Agreement constitutes the entire agreement between Jay & Joss (Fine Entertainments Ltd) and the Affiliate and any pre-existing agreement or arrangement between Jay & Joss (Fine Entertainments Ltd) and the Affiliate shall be terminated forthwith upon completion of this Agreement, save that any outstanding commissions owed to you prior to the revocation of your affiliate status will be credited to the Affiliate.

Your Acceptance of these terms and conditions will be indicated by becoming an Affiliate.

Affiliate Terms and Conditions

1. Definitions

“this Agreement” shall mean the contents of the contract between Jay & Joss (Fine Entertainments Ltd) and the Affiliate in respect of the Programme.

“Jay & Joss” shall mean Jay & Joss of Fine Entertainments Ltd (Company No. 11037313), whose registered office is at Unit 9 Pywell Court, Corby, Northamptonshire, NN17 5WA.

‘the Site’ shall mean www.jayandjoss.co.uk website or any other website/platform that is used by Fine Entertainments Ltd to sell tickets.

‘the Programme’ shall mean the affiliate Programme as set out on the Site and that is governed by this Agreement.

‘the Link’ shall mean the HTML link provided from time to time by Jay & Joss’ team to link the Affiliate to the Site.

‘the Affiliate’ shall mean the party who agrees to take part in the Programme.

2. The Programme

2.1) The Programme shall be the affiliate programme as set out on the Site from time to time.

2.2) Fine Entertainments Ltd is entitled to vary, amend or cancel the Programme without giving notice to the Affiliate. Fine Entertainments Ltd may make any such change by publishing any revised terms on the Site.

2.3) The Programme is expressly a business-to-business relationship and both Fine Entertainments Ltd and the Affiliate enter into it in a business capacity and not as a consumer.

2.4) The Programme does not entitle the Affiliate to represent themselves as an agent, partner or any other form of associate of Jay & Joss other than as an Affiliate as expressly provided for in this Agreement.

3. Suitability for the Jay & Joss Affiliate Program

3.1) Fine Entertainments Ltd reserves the right to terminate this Agreement and the Affiliate’s status at any time for any reason whatsoever at its sole discretion.

3.2) In particular if Fine Entertainments Ltd deems that the Affiliate’s content is inappropriate for the Programme then this Agreement shall be terminated. The Affiliate’s content may be deemed inappropriate if in the view of Fine Entertainments Ltd it contains, promotes or contains:

3.3) discriminatory, sexually explicit or violent material, or

3.3) promote, depict or contain links to material that promote or depict discrimination based on race, gender, religion, national origin, physical or mental disability, sexual orientation, or age, or

3.4) contains unlawful material, this shall include but not be limited to materials that may possibly violate another’s intellectual property rights, or

3.5) contains information regarding, promotes or links to a site that provides information or promotes illegal activity, or

3.6) for any other reason that is deemed by Fine Entertainments Ltd (at its sole discretion) to be unsuitable.

3.7) Upon becoming an Affiliate you are automatically accepted on the Programme. Fine Entertainments Ltd reserves the right to withdraw Affiliate status at anytime after you have been accepted onto the Programme for any reason that Fine Entertainments Ltd deems relevant. Acceptance into the Programme does not mean that Fine Entertainments Ltd has specifically approved the Affiliate or its content.

4. Legitimate methods of advertising

4.1) In order to receive commission’s for referring customers to Jay & Joss/Fine Entertainments Ltd, the Affiliate must engage in proper advertising. Affiliates found to be engaging in improper advertising shall have their agreement terminated and their affiliate status revoked. Fine Entertainments Ltd shall be the sole and absolute arbiter of what constitutes proper advertising.

4.2) A non-exhaustive list of examples of improper advertising shall include but not be limited to:

4.2.1) the forwarding of any urls direct to the Site (this includes misspells of the above trademark domain); and

4.2.2) forcing cookies through iframes;

4.2.3) advertising through third party networks; with the exception arising from Clause 4.3 below;

4.2.4) brand bidding (including misspells) for PPC advertising,

4.2.5) including your Jay & Joss affiliate link within Unsolicited Commercial Email (UCE) or SPAM,

4.2.6) including any of Jay & Joss url in search adverts.

4.3) Affiliates are permitted to promote Jay & Joss through various social media communities, as a limited exception to Clause 4.2.3 above. However, Affiliates are not permitted to create groups or specific web pages in social communities whereby they purport or hold themselves out to be representatives of Jay & Joss.

4.4) Fine Entertainments Ltd reserves the right to conclude that you have engaged in an improper method of advertising according to our standards, at our sole discretion. We may come to such a conclusion even if it is based upon our opinion or mere suspicion or belief and is without any duty on Fine Entertainments Ltd to prove that our opinion or suspicion is well-founded; and even if our opinion is proven not to be well-founded or if other companies have not deemed it to be an improper method of advertising.

4.5) Any Affiliate found to be adopting improper methods of advertising for the purpose of the Programme shall be deemed to have been in breach of this Agreement and shall have their Affiliate status revoked. Such an Affiliate will therefore immediately cease in being an Affiliate of Jay & Joss.

4.6) Any sales that have been generated through improper advertising will not qualify for commission or credit from Fine Entertainments Ltd.

4.7) Any Affiliate found to be utilising these or any other improper methods of advertising may be required to pay back any such commission that has been paid by Fine Entertainments Ltd to them. If Fine Entertainments Ltd elects not to enforce this right it shall not be deemed to be a waiver of any other rights that it may have under this Agreement.

5. The Procedure

5.1) Subject to the terms of this Section, we will provide to you all Links, and any related banners, graphics, or text advertisements necessary to promote and offer the Jy & Joss to your friends and family. The Jay & Joss link may contain any picture, text, logo, graphic, that maybe be attributed with Jay & Joss.

5.2) Fine Entertainments Ltd reserves the right to change the content and or display of the Link from time to time in our sole discretion. The link will connect your content with the area on our site (the landing page) where your referral may apply for Jay & Joss performances. The presence of the Jay & Joss link in your content will serve to identify you as a member of our Affiliate Programme.

6. The Payment of Commission

6.1) Once a customer has arrived at our site having followed the Link, their actions will only be tracked. Future visits to the site will not be tracked (via cookies etc), unless they use the Link again. You will earn commission on their first order that is placed. Fine Entertainments Ltd will not be responsible for commissions missed due to the customer not using the Link.

6.2) Affiliates will only earn commission fees only with respect to activity via your content occurring directly through the Link that will appear in their content.

6.3) Fine Entertainments Ltd is under no obligation whatsoever to pay any commission to any Affiliate who does not strictly follow this Agreement as published from time to time.

6.4) Fine Entertainments Ltd reserves the right to take legal action against any Affiliate that commits fraud, or conspiracy to defraud and to recover any commissions paid to an Affiliate which was earned as a result of such fraud. For the purposes of this agreement fraud shall include but not be limited to wittingly violating the terms of this Agreement.

6.5) Fine Entertainments Ltd will only make a payment to the Affiliate when the level of commission due at the end of a given calendar month is above the commission balance threshold.

6.6) the commission balance threshold for the purpose of this agreement is £10.

6.7) Fine Entertainments Ltd reserves the sole right to change the commission balance threshold at any time it sees fit without the prior the consent of its affiliates. In the event of a commission balance threshold change Fine Entertainments Ltd shall notify all its affiliates of the change before hand. If any modification to the commission balance threshold or the Agreement as a whole is not acceptable to an Affiliate, the Affiliate shall be entitled to terminate this Agreement. If an Affiliate terminates this Agreement for any reason whatsoever then it shall not be entitled to any commission payments earned after it has terminated this Agreement.

6.7) The Affiliate’s continuing participation in the Programme constitutes its acceptance of any change to the commission balance threshold or to any other part of this Agreement.

6.8) Affiliates that exceed the commission balance threshold will automatically be sent commission. Affiliates that do not exceed the commission balance threshold can apply their balance as credit and use it to purchase new Jay & Joss products or show tickets.

6.9) Affiliates that do not reach the £10 commission balance threshold in one calendar month will not lose their accrued commission, instead this commission can be used as a credit. Their accrued credit for that particular calendar month will be carried over and applied to the next calendar month, this process shall continue until the client reaches the commission balance threshold when they will be entitled to receive a commission from Fine Entertainments Ltd.

6.10) Fine Entertainments Ltd will only pay out commissions on sales that are 60 days old.
Commissions for sales over 60 days old will be paid once the £10 threshold is reached.

6.11) Commissions shall be sent to Affiliates via email in the form of an Amazon Gift voucher. Affiliates shall allow up to 14 days to receive their vouchers. It is the sole responsibility of an Affiliate to make sure that their contact details are up to date and accurate on the Fine Entertainments Ltd system in order to facilitate the commission reaching them.

6.12) In the event that an affiliate has not received their commission after 14 days or their commission has gone astray, Fine Entertainments Ltd will reissue the Affiliate’s commission provided that the missing commission has not been used.

6.13) All missing commissions must be followed up within 21 days of the date of their issue. All payments due from missing commissions that have not been brought to the attention of Fine Entertainments Ltd within 21 days shall be deemed to have been forfeited by the Affiliate.

6.14) Affiliates will only be paid Commissions for the first order made by their referral customer only. Commissions will not be not paid on orders made by existing Fine Entertainments Ltd customers. Fine Entertainments Ltd will not pay commission for products that an Affiliate purchases for itself through the Link. The system will simply not recognise this as an Affiliate sale.

6.15) The rates of commission payable to the Affiliate from time to time shall be published on the Site and this shall be included in this Agreement as Schedule 1 to it. Schedule 1 may be amended or varied by Fine Entertainments Ltd at any time without reference to the Affiliate. Any revised rates of commission payment shall take effect from the day that the amended Schedule 1 is published on the site.

7. Fine Entertainments Ltd Obligations

Fine Entertainments Ltd agrees to undertake the following obligations:

7.1) provide all information necessary to allow the Affiliate to make necessary the Link from the site to the Affiliate’s site,

7.2) processing all orders for Jay & Joss products or services placed by a referral following the Link,

7.3) tracking the number and amount of relevant sales generated through the Link,

7.4) providing information to you regarding commission payments,

7.5) credit card authorisations, payment processing, cancellations, returns, and all other related customer service for Fine Entertainments Ltd for the purpose of our business, and

7.6) establishing the commission balance threshold, payment frequency and payouts of earned commissions as contained in Section 6 of this Agreement.

8. The Affiliate’s Obligations

The Affiliate agrees to be solely responsible for the following and shall keep Fine Entertainments Ltd fully indemnified in respect of:

8.1) the content of the Affiliate or any other content that they may be connected to,

8.2) any misrepresentation of Jay & Joss or its products or services,

8.3) making of any false claims, representations or warranties in connection with Jay & Joss/Fine Entertainments Ltd,

8.3) ensuring that your content and your complies with all applicable copyright, trademark, any intellectual property right, Data Protection, anti-spam or any other applicable law,

8.4) obtaining permission to use another party’s copyrighted or any other proprietary material,

8.5) the development, operation and maintenance of the Affiliate’s content and for all materials that appear on it. For the purposes of this Agreement this shall include but not be limited to, the technical operation of your content and all related equipment; the accuracy and propriety of materials posted on your site; and ensuring that materials posted on your content does not violate or infringe upon the rights of any third party and are not libellous or otherwise unlawful or illegal. Fine Entertainments Ltd hereby disclaim all liability for all such matters,

8.6) Affiliates also agree to indemnify and hold harmless Fine Entertainments Ltd, its trading names, subsidiaries and affiliates, and their directors, officers, employees, agents, shareholders, partners, members and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, expenses, and costs insofar as such arise out of or are based on, or in any way connected with this Agreement.

8.7) complying with all applicable laws and regulations in force from time to time this shall include, but not be limited to, the EU-directive 2002/58/EC, and

8.8) the payment of all tax and national insurance payable on any payments made to you by Fine Entertainments Ltd.

9. Right to Name as a Reference Customer

9.1) Affiliates shall not create, publish, distribute, or permit any written or graphical material that makes reference to Fine Entertainments Ltd other than those mentioned in this Agreement or otherwise provided by Fine Entertainments Ltd, without the prior written consent of Fine Entertainments Ltd. Fine Entertainments Ltd reserves the right to refuse any request for consent under this Agreement.

10. The License

10.1) Fine Entertainments Ltd grants to the Affiliate a non-exclusive, non-transferable, revocable right to access the site through the Link solely in accordance with the terms of this Agreement. This license shall be used solely in connection with the Link, and it will extend to the use of our logos, trade names, trademarks and similar identifying material relating to Fine Entertainments Ltd and which Fine Entertainments Ltd shall provide to the Affiliate, for the sole purpose of establishing the Link to the site so customers can purchase Jay & Joss products and services.

10.2) Affiliates cannot modify or change the Link or any other materials provided by Fine Entertainments Ltd in any way.

10.3) Other than establishing the Link, the Affiliate shall not make any use of any of the licensed materials noted in the aforementioned paragraph provided by Fine Entertainments Ltd without first obtaining the prior written consent of Fine Entertainments Ltd. Affiliates shall not use the Licensed Materials in any manner that is inappropriate or that is in any way detrimental to the Fine Entertainments Ltd brand or any other brands.

10.4) Fine Entertainments Ltd reserves all of its rights in the materials provided and all of its other proprietary rights. Fine Entertainments Ltd shall be entitled to revoke this license to use the Link or the materials at any time and at its sole discretion.

10.5) The licenses described in this Section shall expire upon the termination of this Agreement.

10.6) Any inappropriate use of the Link, text, banners or other advertisements not expressly approved of in writing or provided by Fine Entertainments Ltd may be cause for immediate termination of this Agreement.

11. Terms of the agreement

11.1) The terms of this Agreement will begin upon your signup with the Programme and will end when your affiliate account is terminated.

11.2) Upon the termination of this Agreement any commission that has not yet reached the commission threshold shall be turned into credit which can only be used to purchase products or services from Jay & Joss. Affiliates that have reached the £10 commission threshold will be paid a commission upon the termination of the Agreement subject always to the terms of this Agreement as shall be published from time to time.

12. Modification

112.1) Fine Entertainments Ltd reserves the right to modify or otherwise change the terms of this Agreement at any time as it sees fit. Fine Entertainments Ltd shall make such modifications by way of publishing revised terms on the Site. Affiliates only remedy in the event of revised terms of this Agreement being published shall be to terminate this Agreement. An Affiliate shall be deemed to have accepted of any modification to this Agreement as published from time to time.

13. Limitation of Liability

13.1) Fine Entertainments Ltd shall not be liable to the Affiliate or to any other person, for indirect, incidental, or special damages, lost profits, loss of goodwill, lost savings, or any other form of consequential damages, regardless of the form of action, even if Fine Entertainments Ltd has been advised of the possibility of such damages, whether resulting from breach of its obligations under this Agreement or otherwise.

13.2) Fine Entertainments Ltd’s entire liability in respect of any liability arising under this agreement will not exceed the total commission fees paid or payable to the Affiliate under this Agreement.

13.3) Fine Entertainments Ltd makes no warranties, either express or implied, concerning the performance or functionality of the Jay & Joss products and/or services, or the Programme as a whole. This includes but is not limited to the Link or any other affiliate advertisements and hereby expressly disclaims all implied warranties, including warranties of merchantability or fitness for a particular use or purpose.

13.4) Fine Entertainments Ltd shall under no circumstances be liable to the Affiliate or to any other person or entity for any loss, injury, or damage, of whatever kind, resulting from or arising out of any mistakes, errors, omissions, delays, or interruptions in the receipt, transmission, or storage of any messages or information arising out of or in connection with the Programme or Fine Entertainments Ltd.

14. Governing Law

14.1) This Agreement is governed by, and is construed in accordance with the laws of England and Wales.

14.2) The Courts of England and Wales shall have jurisdiction to hear any disputes arising from this Agreement.

14.3) Fine Entertainments Ltd shall not be liable for the legality of Fine Entertainments Ltd service in countries other than the United Kingdom.

14.4) Affiliates are solely responsible for the legality of the use of the service if the Affiliate in question is registered to Fine Entertainments Ltd service from a country other than the United Kingdom or if the Affiliate’s website is on a server in a country other than the United Kingdom.

15. Acceptance

15.1) By becoming an affiliate, the Affiliate acknowledges that they have read the terms and conditions of this Agreement, understand them and agree to be bound by them.